We hope every order goes perfectly but we know sometimes out of control situation may occurs. It is our goal to make every one of our customer happy. Thus, we're happy to support our customer with any unsatisfied order, whether due to shipping issues or the quality of produce not in the proper condition to enjoy. We do not offer return because these are perishable products, but we will work with you to offer replacement or refund.
Please contact us by email at support@thebanoigardens.com within 4 hours of delivery. For more details on the process to start the claim, check out our term and conditions.
You may cancel your order by emailing us at support@thebanoigardens.com. We must be notified by 10:00AM on the day after you placed your order. Please note that we cannot accept order cancellation via other methods.
We will issue you a full refund back to the original payment method.
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